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ONLINE CAKE ORDER F.A.Q
How can I place an order?
Click the button above
Can I order online?
Yes, however, all orders must be finalized with a 40% deposit.
After placing your order, a deposit request will be sent to the email address provided. The deposit must be paid immediately to prevent cancellation of your order in our system.
What forms of payment do you accept?
We accept MasterCard, Visa, Discover, American Express & Zelle.
How far in advance should I order a custom cake?
All online cake orders must be ordered at least 8 days in advance.
Can I make changes to my cake after I order?
You can not make changes less than 2 weeks from due date.
We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours ) of your concern We retain the right to judge our product quality for ourselves & determine the amount that can be refunded. All refunds will be provided as in-store credit only.
Order Cancellation Policy
The Sweet Spot Bakery understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations or changes by email (firstname.lastname@example.org), 2 weeks before your event only. In the event of a cancellation please note the deposit is not refundable or transferable. All changes must be handled directly with a representative of The Sweet Spot Bakery and confirmed. The Sweet Spot Bakery reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 75% of the entire order will be charged for cancellations 72 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to The Sweet Spot Bakery discretion, to change or otherwise offer any other options to the customer.
Do you make cakes for people with allergies?
Not at the moment.
How is a tier cake priced?
All tier cakes are priced based on type of cake, filling, icing, decorations, structure, and toppers. Tier cakes start at $5.50 per serving and can go all the way up to $15 per serving.
Can I get a different cake flavor for each tier of my cake?
You may get different cake flavors for each tier however it will bring the final cost up.
Do you put edible photos on cakes?
Yes we can put photos on cakes, cupcakes & sugar cookies.
Do you do fondant covered cakes?
Yes we can cover cakes in fondant as well as fondant decorations.
What color fondant can I cover the cake with?
You can do any color of the rainbow .
If you have a specific color we suggest you send us a swatch
How far in advance should I order a cake with fondant decorations?
Any orders with 3D fondant decoration must be placed at least 1 week in advance, but during warm temperatures please allow at least 2-3 weeks.
Why do you need so much notice for fondant items?
Fondant figurines can not be done in one day. Over a course of a week or even more the figure has to dry so more can be added to it. We can not put an unsteady fondant figurine on a cake. All completed figurines need to dry for at least 2 days when completely finished.
Do you deliver?
Yes we do deliver most of our cakes. Delivery prices are based on mileage/tolls. Pick up is also available at no additional charge.
When do I need to pay my balance?
Your order must be paid in full upon pickup or delivery of your order.
Should I keep my cake refrigerated?
Most of our cakes can sit out in a cool air conditioned room for up to 3 hours any longer than that we suggest refrigeration with the exception of whipped cream cakes they should always be kept refrigerated